Why Us

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    The Institute has determined to be a regulatory body that will provide knowledge and professional development of all members and the general public needs in the philosophy and practise of Customer Service and Trade Management Experience through Education, Accreditation Programmes, Networking information ,Research and Assessment.


The Institute of Strategic Customer Service and Trade Management of Nigeria [ICSTM] is a member of International Council of Customer Service Organisation

1. To provide a platform that promotes Effective Customer Service and efficient trade management.
2. To develop the art and science of customer service and trade management.
3. To keep members constantly abreast of best practices in the field of Customer Service and Trade management.
4. To develop problem solving skills and standard in domestic and international trade.
5. To develop innovative solutions through anticipating and responding to the changing needs of our members and the industry as a whole.
6. To facilitate and expand both domestic and international trade marketing without compromising standards.
7. To publish books, Newsletters, journals, Pamphlets, Magazines etc. in pursuit of professional excellence.
8. To formulate and regulate policies that will promote the practice of Customer Service and Trade Management.
9. To promote ethical standards that will enhance and sustain excellent customer service delivery.
10. To inculcate high – level of professional discipline amongst members in the discharge of their responsibilities to their respective organisations.